Category Archives: General Content

This category contains posts relating to general items.

Queens Birthday Holiday – 13 June 2016

Just a quick reminder that on Monday 13th June 2016, our office will be closed for the Queens Birthday Public Holiday (all states except WA and QLD)

We’ll be back in the office on Tuesday, but if you need assistance and have Prepaid Support, please call the team on 1300 139 909.

Pay Per Call on 1902 296 030 will not be available on this day.

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Filed under General Content, News/Announcements

The dreaded “Price Increase” – 1 July 2016

priceIncreaseUnfortunately, the words “Price Increase” are never welcomed. However we try our best to maintain competitive pricing for as long as possible.

Our products and services have continued to be updated and improved during this time, both from a functionality and technology perspective. We continue to invest significant dollars into research and development to ensure your investment in our products and services is maintained and continues to represent exceptional value.

Since 2014, we have maintained our price structure without any increase in charges. However we, like all companies, are not immune from cost pressures and increases in a broad range of services we consume to provide our customers with the level of service you have come to expect.

The compound CPI increase since 2014 (as published by the Reserve Bank of Australia) is 3.6%. Therefore we need to apply a modest increase in our charges to reflect a part recovery of the cost increases we have experienced over these last two and a half years.

The new charges will take effect from 1st July 2016 – click here for details. A letter detailing the changes has also been sent to your mailing address.

Should you require further information or clarification please contact either Peter Mayhood or myself on 03 8645 5500.


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Don’t get tricked by SPAM emails…

Senders of malicious emails are getting craftier by the day. What used to be a simple offer to receive your entitlement of millions of dollars from a long, lost relative has now evolved into cleverly styled emails that represent organisations we regularly deal with.

The image below show a snippet of an email I received this morning. I use PayPal for online purchasing, so a casual glance would assume the email to be genuine. However, closer inspection reveals a number of issues that directly point to this email being malicious.

  • There are spelling and grammatical errors – PayPal would not send email riddled with errors.
  • The URL requesting me to Update is not linked to PayPal – holding my mouse over the URL reveals the true source – some website in Italy.
  • The Sender’s name is PayPal, but the email address is completely unrelated.



So don’t be tricked by emails pretending to be from someone else. With some basics checks, you can make sure you aren’t a victim. Here are our basic tips:

  • Keep your Virus Protection up to date.
  • Do not open (click on)
    • Links that show alternate URLs.
    • Attachments (especially ZIP files) from senders you do not know.
  • Ask someone for a second opinion on an email.

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Filed under Advice and Tips, General Content

Considered moving to the Cloud?

accriviaCloudLogoEveryone is ‘cloud this’ or ‘cloud that’ at the moment. It certainly is the buzz. And if you think about the systems you use at home or in business, a growing percentage of systems are now running on the cloud. But what does that mean?

Essentially, you run a piece of software on a ‘remote’ server, rather than a physical computer at home or in your office. Using visualization, cloud servers can be deployed anywhere in the world and allow you to run software remotely.

The benefits of cloud computing need to be carefully considered as you are placing your software and data in the hands of hosting companies. From our experience, we have found cloud computing to be an incredibly worthwhile experience for the following reasons:

  • We don’t need to worry if a hard drive crashes – hosting company handles this
  • We don’t worry about power or Internet connectivity – again, with the hosting company
  • We don’t need to worry about backing up data – once again, the hosting company (or 3rd party)
  • We can upscale or downscale a computer/server’s performance within minutes
  • We have access to our computers/servers from anywhere in the world (with Internet!)
  • The exercise is far more cost effective than buying/installing physical computers/servers

And there are several more…

Accrivia on the Cloud is a perfect example of an application suited to a cloud-hosted server. Many of our clients now run their Accounts and Payroll from the cloud and are reaping the benefits of this solution. If you currently run Accrivia on an in-house computer or server, perhaps it’s time you stuck your head in the cloud! Get in touch to find out how.

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Check out our Facebook Page

fbThumbWe’d like to keep you up to date in as many ways as possible – so we have now started to use our Cosmos 21+ Group’s Facebook page.

The page will have regular posts, surveys and competitions. So become a “Friend”. “Like” us. Stay in touch and informed.

We also look forward to your feedback too. Please let us know what you like, what you need more information on, or things that we can improve.

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Look after that Touchscreen!

Clean your TouchscreenA common issue we deal with in Support is Touchscreens not working properly. Shane Jones provides some advice on how to care for your touchscreen.

Touch screen Cleaning Instructions

  1. Close out of any open applications (POS, Online Ordering etc). Power off the POS terminal, this way, you can see everything that needs to be cleaned and you will avoid starting any applications while you are cleaning.
  2. Crumbs in between the bezel (plastic surround) and touch screen are a major cause of screens being out of calibration. The best way to avoid this is to make sure your screens remain clean.
  3. Wet a soft, lint-free or microfiber cloth with distilled water (clean tap water if you do not have distilled). Wring out as much water as you can. Make sure the cloth is damp but not wet. Wipe the screen in a gentle motion to remove dust, oil, or fingerprint smudges. Ensure that if your terminal has a bezel that you do NOT wipe crumbs down in between the bezel and screen.
  4. Another option is to use a screen cleaner kit that includes antistatic wipes. You can buy this at various electronic or online stores. Spray a little solution on a wipe then rub it gently across the screen.
  5. Finish cleaning the touch screen with a dry lint-free cloth to wipe any excess moisture, then turn it back on.
  6. Complete a Screen Calibration (calibration program will be on the desktop or in Control Panel).

Tips & Warnings

  1. Clean the touch screen regularly at least once a week to keep it running to its maximum.
  2. Avoid using standard glass cleaners for cleaning touch screen monitors since they contain ammonia or alcohol that damages the screen over time.

If all else fails, contact Support for further troubleshooting.

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Filed under Advice and Tips, General Content, Support Issues

Welcome to our universe.

The COSMOS 21+ Group is a provider of innovative leading edge information technology products, consulting services and associated support services.

The COSMOS 21+ Group products include, point of sale applications and hardware, back of house software, payroll, accounting applications, website development, customer loyalty systems, e-marketing, customised software development and much more.

The COSMOS 21+ Group was established and developed on a central platform of strategic alliances and partnerships with companies and organisations to ensure ‘best-in-field’ products and services can be delivered to meet and exceed our clients expectations in a timely, professional and sustainable manner.

With a client base including many of Australia’s leading retail brands the COSMOS 21+ Group is truly a market leader in providing end to end information technology services.

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