Category Archives: News/Announcements

This category contains posts relating to News and Announcements.

Queens Birthday Holiday – 13 June 2016

Just a quick reminder that on Monday 13th June 2016, our office will be closed for the Queens Birthday Public Holiday (all states except WA and QLD)

We’ll be back in the office on Tuesday, but if you need assistance and have Prepaid Support, please call the team on 1300 139 909.

Pay Per Call on 1902 296 030 will not be available on this day.

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The dreaded “Price Increase” – 1 July 2016

priceIncreaseUnfortunately, the words “Price Increase” are never welcomed. However we try our best to maintain competitive pricing for as long as possible.

Our products and services have continued to be updated and improved during this time, both from a functionality and technology perspective. We continue to invest significant dollars into research and development to ensure your investment in our products and services is maintained and continues to represent exceptional value.

Since 2014, we have maintained our price structure without any increase in charges. However we, like all companies, are not immune from cost pressures and increases in a broad range of services we consume to provide our customers with the level of service you have come to expect.

The compound CPI increase since 2014 (as published by the Reserve Bank of Australia) is 3.6%. Therefore we need to apply a modest increase in our charges to reflect a part recovery of the cost increases we have experienced over these last two and a half years.

The new charges will take effect from 1st July 2016 – click here for details. A letter detailing the changes has also been sent to your mailing address.

Should you require further information or clarification please contact either Peter Mayhood or myself on 03 8645 5500.


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Check out our Facebook Page

fbThumbWe’d like to keep you up to date in as many ways as possible – so we have now started to use our Cosmos 21+ Group’s Facebook page.

The page will have regular posts, surveys and competitions. So become a “Friend”. “Like” us. Stay in touch and informed.

We also look forward to your feedback too. Please let us know what you like, what you need more information on, or things that we can improve.

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End of Year Procedures – 2015/16

The conclusion of the 2015/6 Financial Year is quickly approaching. Soon we will update everyone with on relevant procedures and dates. Stay tuned.

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