Support

Who do you call? No, not Ghostbusters – you call Cosmos 21.

Our Support Team is available to assist with your system-related problems and will work with you to get things underway as quickly as possible. There are two Support Options and these are clearly explained our Support Structure document. Our Support Hours are also listed below for quick reference.

  • Pre-paid Support:
    • 8.30am – 10.00pm (AEST/ADST)
    • Monday – Sunday
  • Pay-per-call Support:
    • 8.30am – 5.30pm (AEST/ADST)
    • Monday – Friday (excl Public Holidays)
  • Support Structure Document:
    • This document outlines the options and conditions of our Telephone Support Structures. Please contact Accounts (03 8645 5500) should you have any queries on in relation to Support.
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  •  Prepaid Support Form:
    • This document may be completed should you wish to purchase Pre-paid Support. Alternatively, you may Shop Online to purchase Credit for Pre-paid Support.
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